SAP Integration with WalkMe: Enabling Instant User Onboarding and ROI

The Issue: The Gap in Digital Use

Organisations invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), expecting a seamless rollout. But, difficulty, regular changes, and limited direction often result in a "user adoption challenge":

• Employee Struggles: Staff find it difficult to use new SAP screens or complete multi-step transactions, leading to confusion and increased reliance on help desks.


• Process Deviation: Users bypass standard SAP processes, which results in data quality issues, regulatory problems, and productivity loss.


• Training Gaps: Manual-based instruction is easily lost, leaving staff unsupported when they are working.

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• Missed Returns: The full value of the SAP system is not realised, as most users access only a fraction of its features.

The Approach: Contextual Help with SAP WalkMe

The WalkMe DAP, fully integrated into the SAP environment, bridges the Digital Adoption Gap. It overlays your SAP systems to deliver on-screen assistance exactly when needed.

By using WalkMe with SAP, your clients can ensure every employee, regardless of experience level, can work confidently from the outset.